-AFTER-SALES SUPPORT INFORMATION-

0800266788 Option 2

-EDIMAX HELP DESK- (For Edimax Brand Products Only)

Phone: +64-9-8870589 (NZ)
Weekdays 1pm-9pm (UTC+12)
support@edimax-au.com

-EZVIZ HELP DESK- (For EZVIZ Brand Products Only)

Phone: +64 42807237 (NZ)
Weekdays 12:30pm - 4pm & 5:30pm - 9:30pm (UTC+12)
support.apac@ezvizlife.com
https://www.ezvizlife.com/page/contact-us

-HIKMICRO Thermal Camera HELP DESK - (For Thermal Camera Products Only)
Phone: +64 42807421 (NZ)
Weekdays 9 am – 6 pm (Mon-Fri)

-RF MODULATOR INFORMATION-

Model Code: LKV379P-DVB-T / LKV379PDVB-T-IR / LKV379DVB-TLP / LKV379DVB-T User Manual.pdf
Model Code: LKV379P-DVB-TV2 User Manual.pdf

* Some Samsung TV's require a specific Network ID: 13000 (This will stop the TV from requesting a re-tune when the channel is changed)
* Some LG TV's require a specific ONID: 8000
* The following options need to be changed to unique ID's for use with multiple Modulators:
Network ID: 13000 / 13001 / 13002 (Crucial for Samsung TV's)
   ONID: 8000 (Crucial for LG TV's)
   Service Name: SKY / BLURAY / APPLETV (Device Names)
   Service ID: 1 / 2 / 3
   LCN ID: 800 / 801 / 802 (Channel Numbers)
   Channel: 46.x / 47.x / 48.x 

 -CABINET FLATPACK ASSEMBLY MANUALS-

RSR Series Cabinets
RST Series Cabinets
AVR Rack Cabinets
RSR Series Plinth 

-SWITCHED PDU-
User Manual/Software (RPSW/RPSK Models) 

Default username/password(s):
admin/1234
snmp/1234

-HONEYWELL DOORBELL-
How to factory reset and re-pair your wireless doorbell

-CAM20/931201001 ENABLE MICROPHONE-
Using the supplied remote: MENU -> Setting -> Uvc EXT setting -> Audio Enable: ON 

-WPS-6S LUMI Wi-Fi SPEAKER-
User Manual 

-HouseWatch PIR Manual Override Mode-
1. To switch into manual override mode, the power must be switched ON/OFF/ON.
2. To reset it back to Automatic Mode, turn off the power and wait 20 seconds before switching the power back on. The unit will go through its warm-up cycle before resuming normal operation.

-BRATECK ELECTRIC SIT/STAND DESK-
M02-23R / M02-33R Instruction Manual 
M06-23R / M06-33R Instruction Manual

-UPS SOFTWARE-
Current Dynamix Model Codes: UPSDxxxx, UPSGxxxx, UPSExxxx
NetGuard Software Download

Powershield Brand UPS: PSDxxx, PSCERTxxxx, PSCExxxx, PSCRT1100, PSCG650
NetGuard Software Download

Legacy Dynamix Model Codes: UPS650/A, UPS1000/A, UPS1700, UPS2200, UPS1800A, UPSx000HB
UPSilon Software Download

Current Dynamix UPS Manual
Dynamix UPS User Manual

How to Change a Battery
Defender Series
Safeguard Series 

How To Program The UPS When Using an EBM/s

-HiLook INTERCOM SYSTEM-
Door Station User Manual - HA-DS2
Indoor Station User Manual - HA-IN72
Phone App - HiLook Vision - Apple
Phone App - HiLook Vision - Android

-DVR SOFTWARE-

HiLook DVR/NVR's
How To Reset DVR/NVR Password

DAHUA MODEL DVR's
Model Codes: DVRKIT04-HDCVI, DVRKIT08-HDCVI and other Dahua NVR/DVR's

Dahua Wiki
User Guide (Click here for the latest manual/software)
VK2000 User Manual and Firmware
Mobile App Guide
Add Dahua Device via P2P
Smart PSS Desktop Software
Desktop Config Tool
How To Setup Push Notifications
iPhone App - iDMSS
Android App - gDMSS
Windows Phone App - wDMSS Lite
Blackberry Phone App - bDMSS Lite
For the latest Dahua software Click Here

LEGACY MODEL DVR's

Model Codes: DVR4CH4DA-0, DVR8CH8DB-0, DVR16CH16DB-0, DVRKIT4CH-0x, DVRKIT4CH-HD
Download Link Includes firmware 15.9.11, user manual, PC Viewer software
iPhone App - SecuViewer
Android App - SecuViewer

Ferret Tools Technical support

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Camera Model

Please select Ferret WiFi (CFWF50A) Ferret Lite (CFWF50L) Ferret Pro (CFWF50A2) Ferret Plus (CFWF50P) Ferret Sweeps (CFWF50S) Ferret Pest (FTWF50T) Other

Mobile device model

Place of Purchase

Serial Number

For Ferret Lite, 2 characters in the square eg "AA". For all other models, 10-11 characters eg C9999999999

Attach files
(attach proof of purchase here)

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